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MB-230 Latest Braindumps Free - MB-230 Reliable Test Pattern

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With our software version of our MB-230 guide braindumps, you can practice and test yourself just like you are in a real exam for our MB-230 study materials have the advandage of simulating the real exam. The results of your MB-230 Exam will be analyzed and a statistics will be presented to you. So you can see how you have done and know which kinds of questions of the MB-230 exam are to be learned more.

The MB-230 Exam is intended for individuals who have experience working with Dynamics 365 Customer Service and have a deep understanding of customer service best practices. MB-230 exam is ideal for functional consultants, customer service managers, and customer service professionals who are looking to enhance their skills and knowledge and demonstrate their expertise in this area.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q44-Q49):

NEW QUESTION # 44
You are a Dynamics 365 administrator.
You want to set up a child/parent relationship for cases so that the child case inherits different fields from the parent case.
You need to set up the appropriate child/parent relationship.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases

NEW QUESTION # 45
You need to configure the system to meet the workspace requirements for case representatives.
Which role should you assign to case representatives?

A. Viewer
B. Owner
C. Customer Service Schedule Administrator
D. Maker
E. CSR Manager

Answer: A

NEW QUESTION # 46
You need to determine the type of queues to create.
How should access to the queues be configured? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Private
Miscellaneous queues must be visible to everyone
The other queues must be visible only to the appropriate department.
In Customer Service, you can create two types of queues:
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user's views.
Public queues: Create to let everyone in the organization view the queue and all of its items.
Box 2: Public
Miscellaneous queues must be visible to everyone.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases

NEW QUESTION # 47
You need to configure the chatbot.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Enable a Microsoft Copilot Studio chatbot to end conversations.
B. Create a chatbot queue and a human agent queue.
C. Configure context variables for the chatbot.
D. Enable Al suggestions with the chatbot.
E. Add the chatbot to an existing human agent queue.

Answer: B,C

NEW QUESTION # 48
You are a Dynamics 365 administrator.
You need to determine which type of dashboard needs to be created for different scenarios.
Which dashboard type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-dashboard

NEW QUESTION # 49
......

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