Rick Allen Rick Allen's Profile Page

Rick Allen Rick Allen

0 Course Enrolled • 0 Course Completed

Biography

ITIL-DSV Zertifikatsdemo - ITIL-DSV Prüfungsunterlagen

Möchten Sie dieITIL ITIL-DSV Zertifizierungsprüfung mühlos bestehen? Dann sind die Fragenkataloge zur ITIL ITIL-DSV Zertifizierung aus ExamFragen unerlässlich. Die Fragenpool zur ITIL ITIL-DSV Zertifizierungsprüfung aus ExamFragen werden von den erfahrenen Experten durch ständige Praxis entworfen, sie sind eine Kommbination aus Fragen und Antworten. Deswegen ist die Webseite ExamFragen die Beste. Wählen Sie ExamFragen, wartet eine schönere Zukunft auf Sie da.

ITIL ITIL-DSV Prüfungsplan:

Thema
Einzelheiten

Thema 1

Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.

Thema 2

Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.

Thema 3

Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.

Thema 4

Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.

>> ITIL-DSV Zertifikatsdemo <<

ITIL-DSV Prüfungsunterlagen, ITIL-DSV Prüfungs

Falls Sie in der Prüfung durchgefallen sind nach der Nutzung der ITIL ITIL-DSV Dumps, können Sie volle Rückerstattung bekommen, womit Sie die Prüfungsunterlagen früher gekauft haben. Das ist die Garantie von ExamFragen für alle Kunden. Diese Vorteile der ausgezeichneten Prüfungsunterlagen zur ITIL ITIL-DSV Zertifizierung sind nicht die Worten, sondern von allen Kunden geprüft. Die Prüfungsunterlagen von ExamFragen werden seit langem immer geprüft. Die ITIL ITIL-DSV Prüfungsunterlagen von ExamFragen sind die Ergebnisse der gesammelten Erfahrungen von IT-Eliten. Deshalb sind diese Dumps echt und die Unterlagen sind seit langem immer sehr populär.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) ITIL-DSV Prüfungsfragen mit Lösungen (Q80-Q85):

80. Frage
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests
2. A staff member asks for a new barcode scanner from an internal IT department
3. A manager requires swift changes to user access rights for an employee
4. A service provider establishes a channel for users to submit emergency changes

A. 1 and 4
B. 3 and 4
C. 1 and 2
D. 2 and 3

Antwort: D

Begründung:
The examples that can be handled as service requests are "A staff member asks for a new barcode scanner from an internal IT department" (2) and "A manager requires swift changes to user access rights for an employee" (3). According to ITIL 4, service requests are predefined and standard requests for services, which often include requests for hardware or changes in access rights. Both examples fit within the typical scope of service requests.

81. Frage
A service provider has a hard time receiving user's feedback.
Which of the following is NOT an appropriate solution to improve the situation?

A. Respond to all feedback individually.
B. Add social media channels to monitor and provide fast feedback.
C. Hand out rewards for feedback.
D. Share the user's feedback on social media.

Antwort: D

Begründung:
Sharing user feedback on social media is generally not appropriate if the goal is to improve the volume and quality of feedback received from users. Feedback is often sensitive and can include criticisms or private information that users may not want publicly disclosed. Instead, it's better to focus on gathering and responding to feedback through more controlled and secure channels.
TheITIL 4 Drive Stakeholder Valuemodule emphasizes"Engage"activities, which include collecting and managing feedback to continuously improve service delivery. While adding social media channels (A) and responding to feedback individually (B) are good practices, publicly sharing feedback can breach user trust and discourage future feedback.
Handing out rewards for feedback (C) can be a positive reinforcement strategy to encourage more users to provide feedback, which can then be used to improve services. Sharing feedback publicly (D), however, risks misinterpreting the feedback, violating privacy, or deterring other users from providing honest feedback.

82. Frage
An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?

A. Patents filed year to date
B. Size of the organization
C. Geographic presence
D. Financial situation

Antwort: A

Begründung:
In the context of ITIL 4 and supplier management, certain factors are critical when evaluating and selecting external service providers. These factors generally include the provider's geographic presence, financial situation, and size of the organization, all of which directly impact the ability of the provider to meet the organization's needs and maintain reliable service delivery.
* Geographic Presence:
* This factor is important because the location of a supplier can affect service delivery, especially in terms of logistics, compliance with local laws, and the ability to provide on-site support if necessary. Analyzing geographic presence helps ensure that the supplier can effectively meet regional service requirements.

83. Frage
A service provider encourages their users to form a user support commun What is a potential benefit to the service provider?

A. The creation of groups that can be used to provision services
B. Improved collaboration within the service provider organization
C. Reduced collaboration between user organizations
D. The reduction in demand for support from the service provider

Antwort: D

Begründung:
A potential benefit to the service provider when encouraging users to form a user support community is "The reduction in demand for support from the service provider." According to ITIL 4's Drive Stakeholder Value, fostering a user community can empower users to solve their issues independently, thereby reducing the need for direct support from the service provider. This not only improves efficiency but also enhances user satisfaction as they gain more control over their support experience.

84. Frage
A service provider is off-boarding a user. Which of the following actions is recommended?

A. Communicate to all stakeholders.
B. Ensure that all invoices are being paid.
C. Perform a root cause analysis.
D. Revoke access to the service.

Antwort: D

Begründung:
Off-boarding a user is a critical process that must be handled carefully to ensure that all access rights and privileges are revoked to protect the organization's data and systems.
* Option A (Incorrect):While communication is important, the primary concern during off-boarding is to revoke access.
* Option B (Incorrect):Performing a root cause analysis is not relevant to off-boarding unless there was a specific incident that necessitated the off-boarding.
* Option C (Incorrect):Ensuring that invoices are paid is more of an administrative task and, while important, is not the key security action in the off-boarding process.
* Option D (Correct):Revoking access to the service is the most crucial action to take when off-boarding a user. This ensures that the former user cannot access sensitive information or systems after their departure, which is essential for maintaining security.

85. Frage
......

ExamFragen wird nicht nur Ihren Wunsch erfüllen, sondern Ihnen einen einjährigen kostenlosen Update-Service und Kundendienst bieten. Die Prüfungsfragen von ExamFragen sind alle richtig, die Ihnen beim Bestehen der ITIL ITIL-DSV Zertifizierungsprüfung helfen. Im ExamFragen können Sie kostenlos einen Teil der Fragen und Antworten zur ITIL ITIL-DSV Zertifizierungsprüfung als Probe herunterladen.

ITIL-DSV Prüfungsunterlagen: https://www.examfragen.de/ITIL-DSV-pruefung-fragen.html

Rick Allen Rick Allen

Biography

Subscribe

All Access Membership